Terms & conditions
Last updated: 26 March 2026
Welcome to Dog Ear Editions (“we”, “our”, “us”). By accessing or using our websites (dogeareditions.com and dogeareditions.store), you agree to be bound by these Terms & Conditions.
Welcome to Dog Ear Editions (“we”, “our”, “us”). By accessing or using our websites (dogeareditions.com and dogeareditions.store), you agree to be bound by these Terms & Conditions.
1. GENERAL
These Terms govern your use of our website and services, including purchasing products from our online store.
By placing an order, you confirm that:
• You are at least 18 years old or have permission from a legal guardian
• You are providing accurate and complete information
We reserve the right to update these Terms at any time.
2. PRODUCTS & AVAILABILITY
• All prices are listed in South African Rand (ZAR) unless otherwise stated
• Prices include VAT where applicable
• Payment must be made in full before orders are processed
We use secure third-party payment providers. We do not store your payment details.
3. PRICING & PAYMENT
• All prints are subject to availability
• We reserve the right to discontinue or limit quantities at any time
• Slight variations in colour or finish may occur
We make every effort to display products accurately, but cannot guarantee exact colour representation across devices.
4. ORDER ACCEPTANCE
• An order is only confirmed once payment is received
• We reserve the right to cancel or refuse any order(e.g. suspected fraud, pricing errors)
• If an order is cancelled by us, you will receive a full refund
5. SHIPPING & DELIVERY
Delivery timelines are estimates and may vary.
Dog Ear Editions is not responsible for:
• Delays caused by couriers
• Incorrect delivery information provided by the customer
Risk in the goods passes to you upon delivery.
6. RETURNS, REFUNDS & EXCHANGES
6.1 Eligibility
In accordance with the Consumer Protection Act (CPA):
• You may return defective, damaged, or incorrect items within 7 days of delivery
• Items must be unused and in original packaging (where applicable)
6.2 Non-Returnable Items
We do not accept returns for:
• Change of mind
• Custom or made-to-order prints (unless defective)
6.3 Damaged or Incorrect Items
You must notify us within 48 hours of delivery and provide photographic evidence.
We will:
• Replace the item, or
• Issue a refund (including delivery costs, where applicable)
6.4 Refund Process
• Refunds are processed after inspection of the returned item
• Refunds are issued via the original payment method
• Processing may take 5–10 business days
6.5 Return Costs
• We cover return shipping for defective or incorrect items
• Otherwise, return shipping is at the customer’s expense
7. CANCELLATION POLICY
7.1 Order Cancellations
You may cancel your order:
• Within 24 hours of placing it, provided production has not started
After this period:
• Orders for printed or custom items cannot be cancelled, as they are made to order
7.2 Refunds for Cancelled Orders
• Approved cancellations will be refunded in full
• Refunds will be processed within 5–10 business days
8. INTELLECTUAL PROPERTY
All content on this website, including:
• Artwork
• Images
• Logos
• Text
is the property of Dog Ear Editions or its artists and is protected by copyright laws.
You may not reproduce, distribute, or use any content without written permission.
9. LIMITATION OF LIABILITY
To the fullest extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the value of the product purchased
10. PRIVACY
To the fullest extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the value of the product purchased
11. GOVERNING LAW
These Terms are governed by the laws of South Africa.
Any disputes will be subject to the jurisdiction of South African courts.
12. CONTACT INFORMATION
For any questions regarding these Terms:
info@dogeareditions.com